Privacy Policy
This Privacy Policy explains how Omnishift B.V. ("Omnishift", "we", "us") processes personal data when you visit our website, create an account, or use our multichannel commerce platform. We are established in the Netherlands and process data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Dutch law.
1. Who is responsible for your data?
Omnishift B.V. is the data controller for personal data collected through omnishift.io and the Omnishift application. You can contact us at info@omnishift.io.
2. What data do we collect?
Depending on how you interact with Omnishift, we may process:
- Account data — name, email address, company name, billing details and login credentials.
- Usage data — actions within the platform, feature usage, support requests and audit logs.
- Commerce data — product, inventory and order information synced from connected sales channels on your instructions.
- Website data — IP address, browser type, pages visited and cookie preferences (see our Cookie Policy).
- Communication data — messages you send to us via email, chat or contact forms.
3. Why do we use your data?
We process personal data for the following purposes:
- Providing and operating the Omnishift platform and related services.
- Syncing products, inventory and orders across your connected marketplaces.
- Managing accounts, billing, support and service communications.
- Improving security, reliability and performance of our services.
- Complying with legal obligations and enforcing our Terms & Conditions.
- Sending product updates or marketing communications where permitted (you may opt out at any time).
4. Legal bases for processing
We rely on one or more of the following legal bases: performance of a contract, legitimate interests (such as securing and improving our platform), compliance with legal obligations, and consent where required (for example, non-essential cookies or marketing emails).
5. How we share data
We do not sell your personal data. We may share data with:
- Infrastructure and hosting providers that help us operate the platform.
- Payment processors for subscription billing.
- Connected marketplace and integration partners, solely to deliver the services you configure.
- Professional advisers or authorities when required by law.
Where data is transferred outside the European Economic Area, we use appropriate safeguards such as Standard Contractual Clauses.
6. How long we keep data
We retain personal data only as long as necessary for the purposes described above, including to meet legal, accounting or reporting requirements. When data is no longer needed, we delete or anonymise it.
7. Your rights
Under the GDPR, you may have the right to access, rectify, erase, restrict or object to processing of your personal data, and to data portability where applicable. You may also withdraw consent at any time and lodge a complaint with your local supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.
To exercise your rights, contact info@omnishift.io. We will respond within the timeframes required by law.
8. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your account credentials.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be communicated where appropriate.