Terms & Conditions
These Terms & Conditions ("Terms") govern access to and use of the Omnishift website and software platform offered by Omnishift B.V. ("Omnishift", "we", "us"). By creating an account, starting a trial or using our services, you agree to these Terms.
1. The service
Omnishift provides a cloud platform for syncing products, inventory and orders across connected e-commerce channels, along with optional marketplace scaling and onboarding services. Features available to you depend on your subscription plan.
2. Accounts and eligibility
You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account. You must be at least 18 years old and authorised to bind any business entity you register on behalf of.
3. Subscriptions and billing
Paid plans are billed in advance on a monthly or annual basis as selected during checkout. Fees are stated exclusive of applicable taxes unless otherwise indicated. We may change pricing with reasonable notice; changes apply from your next billing cycle unless required earlier by law.
Free plans may include usage limits. Failure to pay may result in suspension or downgrade of service.
4. Acceptable use
You agree not to:
- Use Omnishift in violation of applicable law or third-party marketplace rules.
- Attempt to access systems or data you are not authorised to access.
- Interfere with platform security, performance or other customers' use of the service.
- Upload malicious code or misuse API credentials.
- Resell or sublicense the platform except as expressly permitted in writing.
5. Your data and integrations
You retain ownership of data you submit to Omnishift. You grant us the rights necessary to host, process and transmit that data to provide the service, including syncing with channels you connect. You are responsible for ensuring you have the right to share marketplace, product and customer data with us.
Third-party platforms are not controlled by Omnishift. Their availability, policies and API changes may affect integrations.
6. Scaling and professional services
Custom marketplace onboarding or scaling services are provided under separate scope and pricing agreed with you. Unless otherwise stated in a signed agreement, deliverables depend on timely cooperation, accurate catalogue data and valid marketplace credentials supplied by you.
7. Intellectual property
Omnishift and its licensors own all rights in the platform, branding, documentation and underlying technology. These Terms do not grant you any ownership rights, only a limited, non-exclusive right to use the service during your subscription.
8. Availability and support
We aim to provide reliable service but do not guarantee uninterrupted availability. Maintenance, updates or events outside our control may cause temporary disruption. Support levels depend on your plan.
9. Disclaimer
The service is provided "as is" to the extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Omnishift is not responsible for lost sales, marketplace penalties or indirect damages arising from channel outages, listing errors or stock discrepancies beyond our reasonable control.
10. Limitation of liability
To the maximum extent permitted by law, Omnishift's total liability arising from these Terms or use of the service is limited to the fees paid by you for the service in the twelve months preceding the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
11. Termination
You may cancel your subscription according to your plan terms. We may suspend or terminate access if you materially breach these Terms, fail to pay, or if continued provision becomes unlawful or impractical. Upon termination, your right to use the platform ends and we may delete account data after any applicable retention period.
12. Governing law
These Terms are governed by the laws of the Netherlands. Disputes shall be submitted to the competent courts in the Netherlands, without prejudice to mandatory consumer protections in your country of residence.
13. Contact
Questions about these Terms can be sent to info@omnishift.io.